We pride ourselves on being a full service relocation company.  However there are certain services associated with moving that we are PROHIBITED to perform ourselves based on insurance, licensing, and/or liability purposes.  We can quote these services via a third party if necessary.  These include, but are not limited to:

  • ABSOLUTELY NO UNPACKED, LOOSE, FRAGILE OR MISC. ITEMS ARE PERMITTED ON OUR TRUCKS.  BOXES/BINS MUST BE SEALED AND LABELED WITH DESTINATION IN MIND!  WE CANNOT TRANSPORT ANY OPEN OR EXCESSIVELY DAMAGED BOXES/BINS.  Everything that is not furniture must be packed in boxes/bins with the exception of TV’s (boxed by The Movesmith) and floor lamps (shade and bulb to be packed by client, base wrapped by The Movesmith). Common examples include table lamps, photographs, art, toys, tools, electronics, plants, etc.  We do offer packing services, however you must make proper arrangements ahead of time. Otherwise we require you move these items in a personal vehicle and strongly suggest the same for items of extraordinary value (photo albums, family heirlooms, jewelry, passports, electronics, fine china, currency, memorabilia, etc.).
  • Movement of any furniture with contents in the drawer(s).  PLEASE REMOVE ALL ITEMS FROM DRAWERS BEFORE THEY ARE MOVED.  Why?  Leaving contents in tact not only makes the piece more difficult to maneuver, but the contents may shift, become lost and the additional weight may jeopardize the integrity of the entire piece.
  • Disconnection or reconnection of any electronics,  machinery or appliances; gas, water or utility lines, etc.   PLEASE THAW AND DRAIN ALL APPLIANCES PRIOR TO MOVING DAY.
  • Dismounting of wall mounted flat screen TV’s.
  • Wall mounting of flat screen TV’s, artwork, mirrors, etc.
  • Disassembly or reassembly of exercise equipment, home gyms, gaming tables, children’s equipment including, but not limited to swing sets and trampolines.
  • Disassembly or reassembly of mechanical or overly complex beds (most common those with storage components or bunk beds)
  • Assembly of any cribs.  We can only disassemble.
  • Movement of any hazardous or combustible items such as fuel, propane tanks, firearms, ammunition, paint, and aerosols.  PLEASE REMOVE PROPANE TANKS AND DRIP PANS FROM GRILLS.
  • Movement of any equipment containing fuel.
  • Movement of ANY LIQUIDS OR AEROSOLS including CLEANING PRODUCTS – temperature fluctuations could cause expansion or freezing; leakage could damage surrounding items.
  • Movement of food items – temperature fluctuations could cause spoilage; leakage could damage surrounding items.
  • Movement of any excessively soiled or mildew/mold laden articles.
  • Movement of any articles infested by rodents or insects.
  • Movement of people or pets of any kind.
  • Hoisting of furniture via lift or crane.

The following services are PERMITTED, however we assume absolutely no liability for any damage(s) that may occur as a result unless noted below.

  • Movement of customer packed boxes/bins.  We cannot assume liability for inadequately packed contents unless there is physical damage (excessive crushing) to a box/bin.  We also have the right to refuse overpacked (too heavy), under-packed (box not full) or unsealed boxes/bins.  
  • Movement of constructed particle board/ready to assemble furniture.  Manufacturers (IKEA, Walmart, etc.) of this type of furniture suggest these items should not be moved once assembled and are susceptible to the rigors of transportation.  We suggest you do not include these items in your move, disassemble prior to our arrival, or understand we will not be liable for damage due to the inherent weakness.
  • Movement of living plants which may be susceptible to extreme temperature fluctuations.​
  • Movement of electronic or mechanical devices.  We cannot be held liable for the mechanical condition or functionality of any article unless physical damage is caused by The Movesmith.
  • The use of force to fit something into a room, doorway or stairwell.  In all likelihood this will result in damage to the piece, property or both.